Refund Policy

Overview

At yourselfhosted, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund for our products and services.

Digital Products

For digital products and software licenses:

• Refund requests must be submitted within 14 days of the original purchase date.
• Refunds may be granted if the product does not function as described or has significant defects that cannot be resolved.
• Each refund request is reviewed on a case-by-case basis.
• Refunds will not be granted for issues caused by user error, incompatible systems, or failure to meet stated system requirements.

Subscription Services

For subscription-based services:

• You may cancel your subscription at any time through your account settings or by contacting us.
• Upon cancellation, you will retain access to the service until the end of your current billing period.
• Refunds for partial billing periods are not provided.
• If you cancel within the first 14 days of your initial subscription, you may request a full refund.

How to Request a Refund

To request a refund, please contact us with the following information:

• Your order number or transaction ID
• The email address used for the purchase
• The reason for your refund request
• Any relevant screenshots or documentation

Contact us at: yourselfhosted@gmail.com

Processing Time

Refund requests are typically reviewed within 3-5 business days. If approved, refunds will be processed to your original payment method within 5-10 business days, depending on your payment provider.

Exceptions

Refunds will not be provided in the following circumstances:

• Requests made after the 14-day refund period
• Violation of our Terms of Service
• Abuse of the refund policy
• Products purchased during promotional periods (unless otherwise stated)

Payment Processing

All payments and refunds are processed securely through Paddle, our merchant of record. Paddle handles all payment processing, tax calculation, and refund disbursement on our behalf.

Contact Us

If you have any questions about our Refund Policy, please contact us at: yourselfhosted@gmail.com